Joining is easy and quick

  • Download the WOO App from the AppStore or GooglePlay;

  • Check the coverage at your address and choose the day and time for us to install the Fixed Net;

  • On the chosen date, a specialized technician will install the WOO router, optimize the Wi-Fi network, and deliver your Mobile card;

  • You can start using all the services immediately.

Always pay the same No surprises

We automatically debit the same amount on the same day every month from the payment method you set: Visa card, Mastercard, or Paypal.
The first subscription is charged the day after installation.

More information

What is included in the Mobile + Broadband plans?

Mobile + Broadband plan includes:

1. Mobile:

Mobile data that can be used in Portugal or EU countries. National minutes/SMS and roaming minutes/SMS within the EU. Data usage on the WOO app is not deducted.

Charging is based on minutes/SMS/MMS and in blocks of 100 KB for mobile data.

What happens if you run out?

Mobile data: You can continue browsing at a speed of 64 Kbps until the next renewal. To return to normal speed, you can purchase additional data in the app (3GB for €5), which is valid until the monthly renewal. Minutes/SMS: To continue making calls, you need to top up your balance for additional communications in the app (priced at €0.15/min/SMS/MMS).

2. Broadband:

Access to the chosen internet speed (100Mbps/200Mbps/1Gbps download and 100Mbps upload). State-of-the-art router provided on loan. Free maintenance of the router in case of proven malfunction. Free installation (if you choose a 24-month commitment).

Please check the conditions for other contract terms and commitments here.

 

 

How does the payment process work?

With WOO, you always pay the same amount without surprises.

Every month, on the same day, we will renew your tariff and automatically charge the same amount using the payment method you set up in the App (PayPal, Debit/Credit Card).

The first month's payment will be charged the day after the Fixed Internet installation. Afterward, you will pay the same amount on the same day each month, and you can choose how you want to pay. You can check the exact date in the App.

What are the characteristics and functionalities of the router?

The latest generation routers we install have features that allow you to browse freely:

  • Intelligent Wi-Fi network with 2 bands to ensure that multiple devices always have the fastest connection possible.
  • Speeds up to 1 gigabit. If you choose this speed, you'll be able to download large files in seconds and browse the internet 5 times faster.
  • Performance that ensures optimized performance and stability for up to 50 devices simultaneously.

You can find all the characteristics and functionalities of the router in the app under the "Router Instructions" option within your Fixed Internet section.

Two other things you may want to know about these routers:

  • You can manage and configure the router and Wi-Fi network as and when you want, in the app under the "Manage Router" menu within your Fixed Internet section.
  • The router is provided on loan, and if you wish to deactivate the Fixed Internet service, it must be returned in good condition.

Do I have broadband internet coverage at my house?

You can check if WOO's broadband internet is already available at your address in the app, right after choosing the tariff you want to activate.

 

How does Power Wi-Fi work?

Power Wi-Fi is an intelligent system that ensures better Wi-Fi coverage in your home through the use of the best technology on the market: Adaptive Mesh Wi-Fi.

When you subscribe to the Home Internet service in the App, you can choose to add the most suitable package for you:

  • M Package: To enhance coverage in a specific area of the house (€3/month)
  • L Package: To guarantee Wi-Fi in 2 zones (€4.5/month)
  • XL Package: Ideal for large homes with multiple floors (€6/month)

The payment is automatically charged along with your monthly tariff and renews every month on the same day.

Does WOO mobile work abroad in roaming?

We have roaming agreements in over 120 countries where you can use your WOO mobile plan.

        1. In European Union countries, Norway, Iceland, or Liechtenstein:

You can use the included minutes/SMS in your plan and mobile data up to the limit set by the Community Regulation (EU) 2017/920.

You can check the available roaming balance in the EU on the home screen of the app. If you exhaust your data, you can continue browsing at a speed of 64Kbps until the next renewal, or you can purchase extra data: 3GB for €5, valid until the next renewal.

Check here for additional information.

        2. In countries outside the European Union:

Communications and data usage are not included in the plan. They are deducted from the additional communication balance, which you can top up in the app. Communications are charged based on the country you are in.

Check here for the list of countries and applicable prices.

WOO App while roaming:

The use of the app is free in Portugal and the EU. Outside the EU, the price per KB of the destination country applies.

 

What is the price of international calls?

Calls and SMS to international numbers are not included in the Mobile plan. Therefore, they are deducted from the additional communication balance, which you can top up in the app.

This balance has no expiration date, and you can track your balance on the app's home page.

The prices depend on the destination you want to call or send SMS to.

You can check the prices here.

What is the price of value-added services?

The Mobile plan includes only communications to numbers with prefixes 9x, 2x, and 30x (national 9-digit numbers with mobile, landline, and nomadic destinations).

Communications to numbers considered value-added or special numbers are not included in the Mobile plan and are deducted from the additional communication balance, which you can top up in the app. This balance has no expiration date, and you can track it on the app's home page.

The prices of these communications depend on the destination you want to call or send SMS to. You can check the prices here.

Still have questions?

Download the WOO App

Download and install the WOO App and chat with us on the 24/7 available chat.

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