Always pay the same No surprises

The first month is free. After that, we'll automatically debit the same amount on the same day every month from the payment method you set up: Visa Card, Mastercard, or PayPal.
If you don't want to continue, simply cancel in the App.

Joining is easy and fast

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    Download the WOO App from the App Store or Google Play;

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    Join in the App within 3 minutes;

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    We'll send you the free SIM card by mail (2 to 5 business days);

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    When you receive the card, activate it in the App and start using it.

More information

How does the free month work?

If you join through the WOO App, you'll get the first month free on any Mobile tariff.

After that, if you're enjoying the WOO experience, you don't have to do anything to continue with us.

If you decide not to continue, no hard feelings. Simply cancel the tariff in the App whenever you want before the renewal, and you won't incur any costs.

Limited to one free month per customer.

If you didn't join through the app, register your card to get the free month.

How does the payment process work?

With WOO, you always pay the same amount without surprises.

Every month, on the same day, we will renew your tariff and automatically charge the same amount using the payment method you set up in the App (PayPal, Debit/Credit Card).

The first month's payment will be charged the day after the Fixed Internet installation. Afterward, you will pay the same amount on the same day each month, and you can choose how you want to pay. You can check the exact date in the App.

Does WOO mobile work abroad in roaming?

We have roaming agreements in over 120 countries where you can use your WOO mobile plan.

        1. In European Union countries, Norway, Iceland, or Liechtenstein:

You can use the included minutes/SMS in your plan and mobile data up to the limit set by the Community Regulation (EU) 2017/920.

You can check the available roaming balance in the EU on the home screen of the app. If you exhaust your data, you can continue browsing at a speed of 64Kbps until the next renewal, or you can purchase extra data: 3GB for €5, valid until the next renewal.

Check here for additional information.

        2. In countries outside the European Union:

Communications and data usage are not included in the plan. They are deducted from the additional communication balance, which you can top up in the app. Communications are charged based on the country you are in.

Check here for the list of countries and applicable prices.

WOO App while roaming:

The use of the app is free in Portugal and the EU. Outside the EU, the price per KB of the destination country applies.

 

What is the price of international calls?

Calls and SMS to international numbers are not included in the Mobile plan. Therefore, they are deducted from the additional communication balance, which you can top up in the app.

This balance has no expiration date, and you can track your balance on the app's home page.

The prices depend on the destination you want to call or send SMS to.

You can check the prices here.

What is the price of value-added services?

The Mobile plan includes only communications to numbers with prefixes 9x, 2x, and 30x (national 9-digit numbers with mobile, landline, and nomadic destinations).

Communications to numbers considered value-added or special numbers are not included in the Mobile plan and are deducted from the additional communication balance, which you can top up in the app. This balance has no expiration date, and you can track it on the app's home page.

The prices of these communications depend on the destination you want to call or send SMS to. You can check the prices here.

Does WOO mobile work abroad in roaming?

We have roaming agreements in over 120 countries where you can use your WOO mobile plan.

        1. In European Union countries, Norway, Iceland, or Liechtenstein:

You can use the included minutes/SMS in your plan and mobile data up to the limit set by the Community Regulation (EU) 2017/920.

You can check the available roaming balance in the EU on the home screen of the app. If you exhaust your data, you can continue browsing at a speed of 64Kbps until the next renewal, or you can purchase extra data: 3GB for €5, valid until the next renewal.

Check here for additional information.

        2. In countries outside the European Union:

Communications and data usage are not included in the plan. They are deducted from the additional communication balance, which you can top up in the app. Communications are charged based on the country you are in.

Check here for the list of countries and applicable prices.

WOO App while roaming:

The use of the app is free in Portugal and the EU. Outside the EU, the price per KB of the destination country applies.

 

Can I buy a WOO card at a physical store?

You can find us at WOO kiosks in Braga Parque, Norteshopping, Parque Nascente Shopping, Shopping Colombo, Centro Vasco da Gama, Almada Forum, and Alegro Sintra.

You can also find us at Worten stores, Worten Mobile, and Fnac.

Can I buy a WOO card at a physical store?

You can find us at WOO kiosks in Braga Parque, Norteshopping, Parque Nascente Shopping, Shopping Colombo, Centro Vasco da Gama, Almada Forum, and Alegro Sintra.

You can also find us at Worten stores, Worten Mobile, and Fnac.

What is the internet access speed I have with WOO?

You can find detailed information here about the advertised speed, maximum speed, typically available speed, and minimum speed of the fixed internet access service (section 1), as well as the advertised speed, maximum speed, and estimated maximum speed of the mobile internet access service (section 2).