Power Wi-Fi

How can I subscribe to Power Wi-Fi?

It's very simple!

If you are a new WOO customer, you can choose the most suitable Power Wi-Fi package for you in the WOO App during the process of subscribing to your Broadband or Mobile + Broadband Internet plan.

If you are already a Broadband Internet customer, you can subscribe through the WOO App on the page of your Broadband Internet plan.

After subscribing, we will send a WOO technician to properly install the service. The installation has a cost of €40 when it does not occur simultaneously with the initial installation of your Broadband Internet.

Finally, you should download the HomePass App and create an account to manage Power Wi-Fi and access all the features of the service.

What is the Power Wi-Fi?

WOO's Power Wi-Fi is an intelligent system that ensures better Wi-Fi coverage at home through the installation of Pods, offering a simple and affordable solution (with speeds of up to 250Mbps). This is achieved using the market's best technology: Adaptive Mesh Wi-Fi from Plume.

The Net router may be sufficient for many customers with smaller homes or those who use Fixed Internet in a few rooms. However, for customers with more demanding usage needs and who require a strong signal in larger homes, WOO offers this service with various options based on the size of the house and the type of usage.

How can I change my Power Wi-Fi bundle?

You can change your Power Wi-Fi bundle once per month in the WOO App, within your Broadband Internet subscription.

If you want to add more Pods, we will send a WOO technician to install them, which incurs a cost of €40.

If you wish to reduce the number of Pods because you no longer need them, please contact us via chat to schedule their free collection.

What is the price of Power Wi-Fi?

Power Wi-Fi has various options depending on the size of the house and usage needs:

  • Package M: To enhance coverage in a specific area of the house (cost: €3/month)
  • Package L: To ensure Wi-Fi in 2 areas (cost: €4.5/month)
  • Package XL: Ideal for large houses with multiple floors (cost: €6/month)

Payment is automatically processed along with your monthly tariff and renews every month on the same day.

Power Wi-Fi does not have any associated loyalty period. You can change or cancel your Power Wi-Fi package at any time directly in the WOO App

What is Power Wi-Fi Plus?

Power Wi-Fi Plus is an additional service that provides access to a range of extra features for managing your Wi-Fi:

  • Access control: Create guest networks with password settings.
  • Parental control: Manage content and schedules for specific profiles or devices.
  • Online protection: Safeguard against threats and block unwanted advertisements.
  • Smart home protection: Protect devices from potential attacks.

This service has an additional cost of €3 per month and can be subscribed to directly through the HomePass App.

I am unable to validate my email in the HomePass App.

If you are unable to complete the email validation process, please check the following:

    1. If you received the verification email.

Check your spam folder to ensure the email is not there. If you cannot find the email, verify in the App that you entered the correct email address. If everything is correct, click on the "Resend verification email" button.

    2. The validation link has expired or has already been used.

In this case, return to the Power Wi-Fi App and click on the "Resend verification email" button.

If none of these steps resolve the issue, please contact us through the WOO App chat.

My Power Wi-Fi is slow. What can I do to improve the signal?

If your Power Wi-Fi is slow, there are a few steps you can take to improve the connection:

  • Move the Pods closer to each other.
  • Position the Pods on interior walls of your home.
  • Avoid interference and obstructions.
  • Check if the Pods are properly connected.
  • Restart the router.

If you continue to experience the same problem after trying these steps, please contact us through the WOO App chat.

The HomePass App indicates that my network is offline. Are my Plume Wi-Fi Pods offline?

A App HomePass notifica sempre que o estado da tua rede alterar de online para offline ou vice-versa. 

A rede está offline quando o Pod principal não consegue estabelecer ligação à Internet.
Caso os teus Pods estejam offline, verifica:

  • Se a rede Power Wi-Fi está offline;
  • Se o Pod está ligado corretamente à tomada;
  • Se a tomada tem energia ligando outro equipamento elétrico.

Se depois disto continuares com o mesmo problema fala connosco no chat da App WOO.

 

The HomePass App always notifies you when your network status changes from online to offline or vice versa.

Your network is offline when the main Pod fails to establish an internet connection.

If your Pods are offline, please check:

  1. If the Power Wi-Fi network is offline.
  2. If the Pod is properly connected to the power outlet.
  3. If the power outlet has electricity by connecting another electrical device.

If you continue to experience the same problem after checking these points, please contact us through the WOO App chat.

How do I set up a name and password for the Power Wi-Fi network?

During the Power Wi-Fi setup, you will need to provide a name and password for your new Wi-Fi network.

It is recommended not to use the same name and password as your old Wi-Fi network, ensuring that devices are not connected to the router's Wi-Fi but to the Power Wi-Fi network.

You can edit, delete, or temporarily disable passwords through Access Control.

Can I easily share the Power Wi-Fi password with guests?

If you want to share the password with other people, in the HomePass App under Access Control, enter the home access level and on the right side of the password, you will find the share icon.

Click on it and choose the sharing method.

How do I perform speed tests on the Power Wi-Fi network?

To perform a speed test on the Power Wi-Fi network, click on the indicated icon on the HomePass App's main screen. Then select the option "Test access speed." The test will start, and after a few seconds, it will provide the following results:

  • Excellent Wi-Fi Speed = Browse online, stream 4K content, or play online games without limitations.
  • Fast Wi-Fi Speed = Browse social media, make video calls, or stream 4K content.
  • Reasonable Wi-Fi Speed = Browse social media, make video calls, or stream HD content.
  • Basic Wi-Fi Speed = Perform online searches, check email, browse social media, or listen to music online.

The speed test results depend on various factors, such as the time of day, network congestion, the number of connected devices, and the type of usage you have.

If your speed test results consistently fall below the contracted value, please contact us through the WOO App chat to troubleshoot any potential issues.

What does the signal quality of each Pod mean? And what is the meaning of the color of the Pods?

The signal quality is a combination of Wi-Fi strength, transmission speed, and the availability to send information.

The signal quality of your Pods can be categorized as follows:

  • Excellent connection: The signal quality connected to this Pod is the best possible.
  • Normal connection: The signal quality connected to this Pod is good and fast.
  • Fair connection: If the performance is slow or unstable when connected to this Pod, try moving it closer to other Pods, ensuring there are no unnecessary obstructions.
  • Weak connection: It is recommended to relocate this Pod closer to other Pods in the house. Also, make sure to remove any potential obstructions.

The colors of each Pod have a corresponding meaning based on their connection status:

  • Green color: This is the main Pod (the Pod connected to your Router).
  • White color: The Pod is online and has devices connected to the Internet through it.
  • Gray color: The Pod is online but doesn't have any devices connected.
  • Red color: The Pod is offline.

It is recommended to assign names to all your Pods for easier identification.

To rename your Pods, go to the Adaptive Wi-Fi area in the HomePass App, select the Pod you want to rename, and click on the options menu, then select "Rename this Wi-Fi Pod".

If you subscribe to Power Wi-Fi, is it necessary to create an account in the HomePass App?

Yes. You will always need to create an account in the HomePass App because you can only manage Power Wi-Fi through the HomePass Plume App, accessing all the service features. After installation, simply download the App and follow the steps.

If you need assistance, talk to us in the WOO App chat.

How should I position my Plume Wi-Fi Extenders throughout the house?

The placement of each Pod is crucial to achieve the best Wi-Fi coverage and build a strong network core.

Follow the instructions below to position the Pods in order to maximize internet access:

  • Install the Pods evenly throughout the central rooms of the house, where you typically access the internet, and in common areas such as hallways.
  • Place the Pods on interior walls of the house instead of walls that face the exterior.
  • Avoid obstructions such as appliances, furniture, metals/mirrors, bathrooms, or very humid areas.
  • Position the Pods in an open and visible location.
  • Avoid placing the Pods near windows with direct sunlight to prevent overheating.

If you receive a notification in the HomePass App indicating that the Wi-Fi Pods are too far apart, it is advisable to bring them closer together to improve your Wi-Fi performance.

You can also check this through the following menus in the HomePass application:

  • Network Map: Check the Wi-Fi band used between each Pod to assess the connection quality. The 5GHz band (green) performs better than the 2.4GHz band (blue), but requires Pods to be closer to each other.
  • Connection Status: By clicking on each of the Wi-Fi Pods on the network map, you can also check the connection quality to the nearest Pod, ranging from "Weak" to "Excellent."

Can I take the Power Wi-Fi Plume if I move to a new house?

Yes, you can. Take the Wi-Fi Pods with you to your new house and reinstall them.

Use the "Set up Plume in a new home" option in the "Account" menu of the HomePass App.

What types of devices work with Power Wi-Fi Plume?

All devices that use Wi-Fi or Ethernet network cable.

Other compatible smart home devices:

Smart Home/IoT 

Amazon Echo and Echo Dot, Amcrest IP cameras, Arlo Security Cameras, Ecobee 3 Thermostat and Ecobee 4 Thermostat, Foscam FI8918W IP Camera, Google Home, Logitech Harmony Elite, Neato Botvac, Nest Cam Indoor, Nest Learning Thermostat, Nest Thermostat E, Nest Protect Smoke + CO Alarm, Ring Video Doorbell, Ring Video Doorbell 2, and Roomba.

Media Players

Amazon Fire TV, Amazon Fire TV stick, Apple TV, Google Chromecast, Playstation, Roku 4, Roku Streaming Stick, Samsung Smart TVs, Sonos Play 1, 3, 5, Sonos One, Sonos Connect, Sony Bravia TV XBR-65X810C, Sony Playstation 4 CUH-1215A, and Vynl Trntble.

For more information, please refer to the Plume support page: https://support.plume.com/hc/en-us/articles/360005373333-What-devices-will-work-with-Plume

Is it possible to associate more than one email to the same account in the HomePass App?

No, currently only one email can be associated with an account to manage the network.

However, you can install the HomePass App and log in on multiple devices at the same time, for example, to give network control to more than one family member.

Where can I see which devices are connected to my Power Wi-Fi network?

You can check the devices connected to your network in the "Devices" section located in the bottom right corner of the HomePass App's main screen.

In this section, you can see all the devices connected to your Power Wi-Fi network, as well as devices that are currently offline, with information about the last time they were online.

Through the HomePass App, you can access all the features and manage your network even when you're away from home, as long as you have an internet connection.

How do I specifically identify a Plume Wi-Fi Pod?

o locate a Pod, follow these steps:

  1. Open the HomePass App and select the Pod you want to identify.
  2. Tap on the Pod's image, and the LED light on the Pod will start blinking.
  3. To turn off the LED light, tap on the Pod's image again.
  4. You can also rename your Pods to make them more easily identifiable (e.g., Living Room, Bedroom, Office). To do this, select the Pod you want to rename and click on the options menu, then choose "Rename this Pod."

By following these steps, you can easily locate and manage your Pods in the HomePass App.

How do I set up HomePass (access control)?

Through the main menu, access the HomePass menu, where you can configure device access to your network at a level of access: Home - Unrestricted network access.

Share access to this Wi-Fi network only with those who live in your home. All devices will be able to access the internet and communicate freely with each other.

In the case of subscribing to Power Wi-Fi Plus, you have additional features in Access Control, such as guest network and isolated network.

One of my devices connected to my network is identified as "A6:50:C1:DC:06:C1". What does it mean?

Start by disconnecting and reconnecting the device to the network. If the issue persists, try keeping the device connected for a few days so that Plume has a chance to identify its behavior and update the list of connected devices accordingly.

If that is not possible, it is likely that the device is configured to manage its MAC address locally, protecting its identity and preventing Plume from interpreting its category or origin.

Nevertheless, the functionality of this device on the Wi-Fi network will remain unchanged, including access to the internet, online security features, and access control.

What is a guest network and how do I set it up?

This is a feature of Power Wi-Fi Plus (an additional cost of €3/month), which you can enable or disable directly in the HomePass App.

The Access Control feature of Power Wi-Fi Plus allows you to create guest networks for temporary visitors to your home. Guests can freely access the internet, but they can only interact with the devices you have defined, such as televisions or printers.

Additionally, you can also configure rules to automatically disable your guest's Wi-Fi and set passwords that automatically expire after 1 hour, 3 hours, end of the day, or at a specific time and date of your choice.

How does parental control work?

This is a feature of Power Wi-Fi Plus (an additional cost of €3/month) that you can activate or deactivate directly in the HomePass App.

Parental control allows you to restrict access to content at the profile or specific device level. When configuring the content filter for a profile or device, you can enable one of the following four categories:

  • Unrestricted: Access to all online content.
  • Child-friendly: Content marked as NOT suitable for children will be filtered and inaccessible.
  • Teen-friendly: Content marked as NOT suitable for teenagers will be filtered and inaccessible.
  • No adult content: All content marked as adult content will be inaccessible.

If desired, you can also suspend or set a customized internet access schedule. Select the device you want to modify and tap on "Schedule internet suspension." You can choose from options such as "Until the end of the day," "Weekday evenings," "Bedtime," "Indefinite time," or customize the schedule.

To create a profile, tap on the "Users" button on the main screen, then click on "New user." You can add a name, photo, and associated devices.

You can also rename your devices through the "Devices" section, located in the bottom right corner of the main menu in the HomePass App.

 

How does online protection and ad blocking work?

These are features of Power Wi-Fi Plus (additional value of €3/month) that you can enable or disable directly in the HomePass App.

By activating the Online Protection feature, you are protecting your devices against malware, botnets, spyware, spam, phishing, and other cyber threats. The Advanced IoT Protection safeguards your Power Wi-Fi network, especially your smart home devices, from cybercriminal attacks and hackers.

This feature is enabled by default but can be customized on a per-device or per-user basis.

The Ad Blocking feature allows you to block advertisements and requests to advertising servers on all devices and users.

In the HomePass App, navigate to AI Security in the main menu and click on "Manage Security Events." You can view all security events that have occurred due to Online Protection at the Wi-Fi network level and see which sites have been identified as malicious or inappropriate and subsequently blocked.

You can approve sites at the device level, user level, or for the entire network. To approve a site for all users on the network, follow these steps:

  1. Go to AI Security and click on Manage Security Events.
  2. Open the Approve tab and click on Approve a New Site.
  3. Enter the URL of the site you want to approve and save it.

To approve a site for a specific user or device, navigate to the user or device and follow the same steps described above.

When you approve a site for a user, access will be automatically allowed on all devices assigned to that person.

Up to 64 sites can be manually blocked at the network level or per user.

To block a site for all users:

  1. Go to AI Security and click on Manage Security Events.
  2. Open the Block tab and click on Block a New Site.
  3. Enter the URL of the site you want to block and save it.

To block a site for a specific user or device, navigate to the user or device and follow the same steps described above.

When you block a site for a user, access will be automatically blocked on all devices assigned to that person.

In the HomePass App, navigate to AI Security in the main menu and click on "Manage Security Events." You can view all security events that have occurred due to Online Protection at the Wi-Fi network level and see which sites have been identified as malicious or inappropriate and subsequently blocked.

What is the Privacy Mode?

The security features of Power Wi-Fi have been designed with privacy in mind, ensuring effective protection against threats while respecting your privacy and data. Power Wi-Fi monitors metadata such as DNS, IP address, and your Power Wi-Fi mode.

By default, this feature is disabled. By enabling privacy mode, you will limit the information collected about your use of Power Wi-Fi, and all AI security features (Online Protection, Ad Blocking, Advanced IoT Protection, and Content Access) will be disabled. Devices that have been subject to cybersecurity attacks and were in quarantine will no longer be in quarantine.

DNS data will no longer be collected.

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