Help

How can I join?

It's very easy and quick!

Download the WOO App for free, choose the mobile + broadband, and then follow these steps:

Enter the address where you want the installation to take place.
Indicate whether you want a new number or to transfer your current number.
Specify the date on which you want your service to be installed.
Enter your personal information.
Finally, confirm the payment method you want to use.
That's it! During the installation, you will receive your WOO SIM card.

If you chose to keep your current number, you will receive instructions on how to initiate the number transfer when you receive the card.

Remember, temporary emails are not allowed for WOO subscription.

How does the free month work?

If you join through the WOO App, you'll get the first month free on any Mobile tariff.

After that, if you're enjoying the WOO experience, you don't have to do anything to continue with us.

If you decide not to continue, no hard feelings. Simply cancel the tariff in the App whenever you want before the renewal, and you won't incur any costs.

Limited to one free month per customer.

If you didn't join through the app, register your card to get the free month.

Where can I find the Portability Validation Code (CVP)?

To transfer your number to WOO, you need to obtain the Portability Validation Code (CVP) from your current operator. The CVP is a 12-digit code that identifies your number with the operator.

You can find this information in various places: it is usually available on your invoices and in your customer area. You can also request it via SMS or through the automated customer service line. Another option is to visit a store of your current operator. Choose the method that is most convenient for you.

How do I install the eSIM?

Click to watch a video that explains step-by-step how to install the eSIM on your mobile phone.

Can I join and keep my current mobile number?

Yes, you can transfer your number to WOO for free whenever you want (during enrollment or later).

When you receive your WOO card, you just need to send us the following documents:

1. A photo of the filled and signed Portability Form. This form comes with your card and has filling instructions on the back.

2. A front and back photo of your identification document (citizen card, passport, or residence permit). You can submit these photos directly in the App or send them by email to: manter@woo.pt

Within 3 days, you will receive an SMS with the date and time when we will transfer your number to your WOO card.

Click to watch a video with the steps to keep your mobile number.

Where can I find the Portability Validation Code (CVP)?

To transfer your number to WOO, you need to obtain the Portability Validation Code (CVP) from your current operator. The CVP is a 12-digit code that identifies your number with the operator.

You can find this information in various places: it is usually available on your invoices and in your customer area. You can also request it via SMS or through the automated customer service line. Another option is to visit a store of your current operator. Choose the method that is most convenient for you.

How can I reactivate my subscription?

You can reactivate your subscription through the "Reactivate" option in the WOO App. If you need to contact us, we are available 24/7 in the in-app chat.

Help Center

Help