Privacy Policy

WOO's fundamental commitment is to protect your privacy. That's why we work daily to ensure the highest levels of privacy and personal data protection, ensuring security and compliance with data protection laws.

It is very important for us that you know your information is safe with us. The processing of personal data carried out by WOO is based on the following fundamental principles:

Your personal data will be processed if and to the extent that at least one of the conditions provided for lawfulness is met, namely (i) when you give your consent or when the processing of data is necessary for (ii) the execution and management of the contract, (iii) compliance with a legal obligation, or (iv) the pursuit of a legitimate interest of WOO or third parties.

Your personal data will be processed exclusively for the purposes determined at the time of collection, and they will only be processed for different purposes when legally permitted and with the provision of adequate information.

You will always be informed in a clear and concise manner about the relevant aspects related to the processing of your personal data, including the respective purposes of processing and any transmission to third parties.

Only personal data that is adequate, relevant, and not excessive will be processed and for the strictly necessary period.

Only employees and partners of WOO whose functions require access to the processed personal data will have access to it.

Your personal data will be processed in a way that ensures your security, including (i) protection against unauthorized or unlawful access or disclosure, (ii) protection against unauthorized or accidental modification, loss, or destruction, and (iii) ensuring that the data is available when necessary and permitted without undue delay.

WOO's products, services, support systems, and internal procedures are developed with the aim of protecting privacy and personal data.

At WOO, we take your privacy seriously and promote a culture committed to protecting your personal data.

Identification, contact, interests, and your relationship with us.

We may also have data regarding your service usage, such as your phone calls, SMS, browsing, app usage, but we do not look at the content of your SMS or emails, nor do we listen to your phone calls. However, if you speak with our customer support line, we may record that call by legal requirement or with your consent.

We may also know your location to provide the service or even to provide it to the national emergency service.

To manage our business, we may share your information with partners who must respect your personal data, just like WOO does. We are committed to strict compliance with the rules applicable to privacy protection, and we expect the same level of commitment from our partners and suppliers. Rest assured: we will never sell your personal information to third parties under any circumstances.

• manage your account and the service we provide to you;
• improve our products and services;
• manage our network, systems, and the business itself.

Keeping your information also helps us communicate new WOO products and services. Additionally, the law requires us to process and retain certain information about our customers.

When we use your information for the purpose of communicating products and services, there are several options that can be controlled by you, such as giving or withdrawing consent. WOO is committed to respecting your rights as a data subject, including the right of access and information, the right to rectification, the right to restriction of processing, the right to data portability, the right to erasure, the right to withdraw consent, the right to object, the right not to be subject to automated decision-making, including profiling, and the right to lodge a complaint.

You can exercise your rights through this email: dpo.privacidade@woo.pt

To better fulfill our commitment, we have a Data Protection Officer (DPO) who:

• Monitors the compliance of data processing with applicable regulations;
• Acts as a point of contact for customers to clarify questions regarding the processing of their data by WOO;
• Cooperates with the supervisory authority;
• Provides information and advice to the data controller or processor regarding privacy and data protection obligations.

You can contact the DPO via email: dpo.privacidade@woo.pt

WOO adheres to best practices in the field of security and protection of information and personal data, ensuring the confidentiality, integrity, and availability of information. Among the various technical and organizational measures we have implemented, the following are noteworthy:

Logical security measures, such as the use of firewalls and intrusion detection systems, an information access policy, and operation logging.

Physical security measures, including strict access control to physical facilities by employees, partners, and visitors, as well as highly restricted and continuously monitored access to essential technological infrastructure.

Other measures such as masking, encryption, pseudonymization, and anonymization of personal data, as well as a set of measures aimed at implementing the principle of privacy by design and by default. Whenever WOO uses subcontractors or third parties, we are responsible, in compliance with applicable law, for the personal data that needs to be transmitted and ensure that (i) the sharing of information and personal data complies with the current legal standards, (ii) the transmission is carried out securely, and (iii) subcontractors or third parties are contractually obligated to observe the duties of confidentiality and secrecy and ensure the security of the personal data communicated to them, without using such data for any other purposes, for their own benefit or for the benefit of third parties, or correlating them with other data available to them.

At WOO, information transparency is crucial. We communicate the purposes for which we process customers' personal data clearly and ensure that our privacy commitment is reflected in our actions.

Please refer to our Privacy Policy for more information or contact our Data Protection Officer via email at dpo.privacidade@woo.pt.