Always pay the same No surprises

The first month is free. After that, we'll automatically debit the same amount on the same day every month from the payment method you set up: Visa Card, Mastercard, or PayPal.
If you don't want to continue, simply cancel in the App.

Joining is easy and fast

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    Download the WOO App from the AppStore or GooglePlay;

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    Join in the App in 3 minutes;

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    We'll send you the card for free by mail (2 to 5 working days);

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    When you receive the card, activate it in the App and start using it.

More information

What do WOO's Mobile plans include?

The Mobile plan includes:

  • Mobile data that can be used in Portugal or in EU countries. 
  • National minutes/SMS/MMS and roaming minutes/SMS/MMS in the EU.

Communication charges are per minute/SMS/MMS, and mobile data charges are in blocks of 100 Kb.

What happens if you run out?

  • Mobile data: You can continue browsing at a speed of 64 Kbps until the next renewal. To return to normal speed, you can purchase extra data in the app (3GB for €5), which is valid until the monthly renewal. 
  • Minutes/SMS/MMS: To continue making calls, you need to top up your balance for additional communications in the app (priced at €0.15/min/SMS/MMS).

What is not included?

International or value-added communications and roaming communications in countries outside the EU are not included.

The excluded communications will be deducted from the balance of additional communications that you can top up in the app.

How does the free month work?

If you join through the WOO App, you'll get the first month free on any Mobile tariff.

After that, if you're enjoying the WOO experience, you don't have to do anything to continue with us.

If you decide not to continue, no hard feelings. Simply cancel the tariff in the App whenever you want before the renewal, and you won't incur any costs.

Limited to one free month per customer.

If you didn't join through the app, register your card to get the free month.

How does the payment process work?

With WOO, you always pay the same amount without surprises.

Every month, on the same day, we will renew your tariff and automatically charge the same amount using the payment method you set up in the App (PayPal, Debit/Credit Card).

The first month's payment will be charged the day after the Fixed Internet installation. Afterward, you will pay the same amount on the same day each month, and you can choose how you want to pay. You can check the exact date in the App.

Does WOO mobile work abroad in roaming?

We have roaming agreements in over 120 countries where you can use your WOO mobile plan.

        1. In European Union countries, Norway, Iceland, or Liechtenstein:

You can use the included minutes/SMS in your plan and mobile data up to the limit set by the Community Regulation (EU) 2017/920.

You can check the available roaming balance in the EU on the home screen of the app. If you exhaust your data, you can continue browsing at a speed of 64Kbps until the next renewal, or you can purchase extra data: 3GB for €5, valid until the next renewal.

Check here for additional information.

        2. In countries outside the European Union:

Communications and data usage are not included in the plan. They are deducted from the additional communication balance, which you can top up in the app. Communications are charged based on the country you are in.

Check here for the list of countries and applicable prices.

WOO App while roaming:

The use of the app is free in Portugal and the EU. Outside the EU, the price per KB of the destination country applies.

 

What is the price of international calls?

Calls and SMS to international numbers are not included in the Mobile plan. Therefore, they are deducted from the additional communication balance, which you can top up in the app.

This balance has no expiration date, and you can track your balance on the app's home page.

The prices depend on the destination you want to call or send SMS to.

You can check the prices here.

What is the price of value-added services?

The Mobile plan includes only communications to numbers with prefixes 9x, 2x, and 30x (national 9-digit numbers with mobile, landline, and nomadic destinations).

Communications to numbers considered value-added or special numbers are not included in the Mobile plan and are deducted from the additional communication balance, which you can top up in the app. This balance has no expiration date, and you can track it on the app's home page.

The prices of these communications depend on the destination you want to call or send SMS to. You can check the prices here.

What are the advantages of VoLTE and Wi-Fi calling?

VoLTE (Voice over LTE) is a technology that allows high-quality phone calls to be made simultaneously with mobile data. Voice quality is greatly optimized, almost as if you were having an in-person conversation, in Ultra HD Voice. There are no additional costs for using this technology.

To install VoLTE on your Mobile Phone:

Apple:

  • Access the "Settings" icon on your iPhone.
  • Select "Mobile Data" and then tap on "Options".
  • Go to "Voice and Data" and select the "4G, VoLTE sim" option.

Android: The function is enabled by default.

Wi-Fi calling is a technology that enables making and receiving calls over any Wi-Fi network. It is easy to use, without the need for applications or logins, and offers the same security as mobile networks. The transition between mobile and Wi-Fi networks happens automatically without any impact on the communication. There are no additional costs for using this technology.

To install Wi-Fi calling on your Mobile Phone:

Apple:

  • Access the "Settings" icon on your iPhone.
  • Select "Phone" and then tap on "Wi-Fi Calling".
  • Click on "Enable" to activate Wi-Fi calling.

Android: The function is enabled by default.

Can I buy a WOO card at a physical store?

You can find us at WOO kiosks in Braga Parque, Norteshopping, Parque Nascente Shopping, Shopping Colombo, Centro Vasco da Gama, Almada Forum, and Alegro Sintra.

You can also find us at Worten stores, Worten Mobile, and Fnac.

Can I request a free card without using the WOO app?

Yes, you can. You can choose a tariff plan and request the delivery of a free card by filling out the form directly on the WOO website.

Once you receive the card, you need to activate it:

By registering the card in the WOO app. If you register it in the app, you will receive the first month for free. In the WOO app, you can also check your balances, manage your tariff plan easily, and reach us through the in-app chat whenever you need assistance.

Through a top-up at the ATM with the monthly amount of the chosen tariff plan (select "payment for services" and enter Entity 21970 and your WOO number in the Reference field). If you choose not to register the card in the WOO app, you can check your balance by dialing *111# on your mobile phone.

What is the internet access speed I have with WOO?

You can find detailed information here about the advertised speed, maximum speed, typically available speed, and minimum speed of the fixed internet access service (section 1), as well as the advertised speed, maximum speed, and estimated maximum speed of the mobile internet access service (section 2).