What is included in WOO's Broadband Internet tariffs?

The Broadband Internet tariff includes:

  • Access to the Internet at the chosen speed (100Mbps / 200Mbps /  1Gbps download and 100Mbps upload).
  • State-of-the-art router provided on a loan basis.
  • Free maintenance of the router in case of proven malfunction.
  • Free installation (if you choose a 24-month commitment).

Check here the conditions for other commitment periods.

What is the most suitable Broadband Internet speed for me?

At WOO, you can choose between 2 speeds. The most suitable speed depends on your usage of Broadband Internet:

  1. Speed of 100Mbps/100Mbps is sufficient for:

    • Streaming audio and video in Ultra HD on up to 4 devices simultaneously
    • Online gaming
  2. Speed of up to 1Gbps/100Mbps is necessary for:

    • Smart home solutions with multiple devices connected simultaneously
    • Browsing up to 5 times faster than with 200Mbps
    • Downloading very large files at maximum speed
    • Online multiplayer gaming

If you wish, you can try a lower speed and then, if necessary, easily change it in the App.

Is there any contract term associated with the Broadband plan?

In the Broadband plan, you can choose a 24-month contract term where we waive the installation and activation costs worth €200. Additionally, you will benefit from a monthly tariff that includes a €5 discount per month for 24 months.

Alternatively, you can choose a tariff plan without a contract term or with shorter periods.

You can check other contract term options here.


What are the characteristics and functionalities of the router?

The latest generation routers we install have features that allow you to browse freely:

  • Intelligent Wi-Fi network with 2 bands to ensure that multiple devices always have the fastest connection possible.
  • Speeds up to 1 gigabit. If you choose this speed, you'll be able to download large files in seconds and browse the internet 5 times faster.
  • Performance that ensures optimized performance and stability for up to 50 devices simultaneously.

You can find all the characteristics and functionalities of the router in the app under the "Router Instructions" option within your Fixed Internet section.

Two other things you may want to know about these routers:

  • You can manage and configure the router and Wi-Fi network as and when you want, in the app under the "Manage Router" menu within your Fixed Internet section.
  • The router is provided on loan, and if you wish to deactivate the Fixed Internet service, it must be returned in good condition.

Do I have Broadband Internet coverage at my home?

You can confirm if WOO's Broadband Internet is available at your address in the app, right after choosing the tariff you want to activate.


What is the coverage of the Broadband network?

WOO utilizes NOS infrastructure and is available in 4.8 million households nationwide. We are working hard to expand our fiber network.

You can check if WOO Broadband Internet is available at your address in the app, right after selecting the tariff you want to activate.

How can I join?

It's very easy and quick!

Download the WOO App for free, choose the mobile + broadband, and then follow these steps:

  1. Enter the address where you want the installation to take place.
  2. Indicate whether you want a new number or to transfer your current number.
  3. Specify the date on which you want your service to be installed.
  4. Enter your personal information.
  5. Finally, confirm the payment method you want to use.
  6. That's it! During the installation, you will receive your WOO SIM card.

If you chose to keep your current number, you will receive instructions on how to initiate the number transfer when you receive the card.

Remember, temporary emails are not allowed for WOO subscription.

How does the payment process work?

With WOO, you always pay the same amount without surprises.

Every month, on the same day, we will renew your tariff and automatically charge the same amount using the payment method you set up in the App (PayPal, Debit/Credit Card).

The first month's payment will be charged the day after the Fixed Internet installation. Afterward, you will pay the same amount on the same day each month, and you can choose how you want to pay. You can check the exact date in the App.

What are the available payment methods?

The accepted payment methods are:

  1. Paypal - Every month, on the same day, we debit the same amount from your Paypal account.
  2. Debit/Credit Card - You can use your debit card, credit card (VISA or MASTERCARD), or a virtual card (MB NET), and we automatically debit the same amount every month.

You can change the payment method in the app whenever you need to.

How does Power Wi-Fi work?

Power Wi-Fi is an intelligent system that ensures better Wi-Fi coverage in your home through the use of the best technology on the market: Adaptive Mesh Wi-Fi.

When you subscribe to the Home Internet service in the App, you can choose to add the most suitable package for you:

  • M Package: To enhance coverage in a specific area of the house (€3/month)
  • L Package: To guarantee Wi-Fi in 2 zones (€4.5/month)
  • XL Package: Ideal for large homes with multiple floors (€6/month)

The payment is automatically charged along with your monthly tariff and renews every month on the same day.

What is the speed of the Broadband?

The speed of the Broadband depends on the plan you have chosen:

        1. 200Mbps Speed:

The maximum upload speed is between 100Mbps and 80Mbps, and the download speed is between 200Mbps and 160Mbps. The normal speed (achievable 95% of the time) is between 190Mbps download and 95Mbps upload.

        2. 500Mbps Speed:

The maximum upload speed is between 100Mbps and 80Mbps, and the download speed is between 500Mbps and 400Mbps. The normal speed (achievable 90% of the time) is between 450Mbps download and 95Mbps upload. 

        3. 1Gbps Speed:

The maximum upload speed is between 100Mbps and 80Mbps, and the download speed is between 1000Mbps and 800Mbps. The normal speed (achievable 95% of the time) is between 900Mbps download and 95Mbps upload.

The actual speed depends on various factors:

  • Type of connection between the computer and the router (Ethernet cable, Wi-Fi/Wireless standard, supported WLAN).
  • Operating system and processing capacity of the equipment.
  • Number of connected devices and network utilization at any given moment.

If you want, you can perform a speed test on WOO.PT. If the result is lower than normal, please contact us through the chat.

You can find more information about accessing the Broadband here.

What are the general terms and conditions of the service offer?

You can check the Terms and Conditions of WOO here.



Is the WOO App available in the Huawei App Gallery?

The WOO App is available in the Android and iOS stores.

New Huawei devices, such as the Huawei P40 Lite, do not have Google services and have their own store called Huawei App Gallery. The WOO App uses Google services and does not work on the new Huawei devices.